Samsung refuses to interchange faulty Galaxy S24 Extremely devices as customers lose pre-order reductions

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Samsung refuses to interchange faulty Galaxy S24 Extremely devices as customers lose pre-order reductions

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February 5, 2024

Samsung refuses to interchange faulty Galaxy S24 Extremely devices as customers lose pre-order reductions

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Some Samsung Galaxy S24 Extremely customers are complaining about seeing a skinny inexperienced line working vertically down their telephones’ shows. Some other variant of the similar malicious program contains the vertical skinny inexperienced stripe mixed with a skinny white line working horizontally around the show. Now we have observed lawsuits about this at the Samsung Group Discussion board the place consumer Qu1JcMmaCO complained that his Galaxy S24 Extremely confirmed a vertical inexperienced stripe and a horizontal white stripe.

The strains gave the impression whilst the consumer used to be observing YouTube and it additionally confirmed up at the boot display. The consumer referred to as Samsung Care+ and even supposing they admitted that it used to be a producing defect, Samsung would now not change the tool for a brand new one and insisted that the unit be returned after which repurchased. This might outcome within the consumer dropping any of the pre-order reductions that he gained. Samsung in the end informed the telephone proprietor to bitch to T-Cell.

The problem this is that the telephone used to be bought on Samsung.com service locked to T-Cell. Samsung stated that because the telephone is financed via T-Cell, it’s the duty of the service. On the other hand, if this factor is roofed by means of the producer’s restricted guaranty, it’s Samsung’s duty. If the tool proprietor is telling the reality, not anything used to be performed to the tool that may have made the guaranty void.

Samsung Galaxy S24 Ultra with screen defect - Samsung refuses to exchange defective Galaxy S24 Ultra units as consumers lose pre-order discounts

Samsung Galaxy S24 Extremely with display defect

On Reddit, some other Galaxy S24 Extremely proprietor had the similar factor and used to be informed that Samsung would now not take duty as it used to be a “Verizon factor.” The primary Verizon retailer he went to attempted to show issues round and blame the landlord for inflicting the strains. Giving up, he went to some other Verizon retailer the place he used to be informed by means of a rep that Verizon would do the entirety it might “to squirm out of any duty for offering the guaranty.”

Sooner or later, the telephone’s proprietor purchased some other Galaxy S24 Extremely unit from Verizon whilst returning the only with the faulty display. The one factor used to be that the faulty unit used to be bought with a trade-in and this Reddit subscriber has considerations that he’s going to get screwed over by means of Verizon. However once more, why does not the producer’s guaranty quilt what a Samsung rep already admitted used to be a manufacturing facility defect?

Galaxy S24 Ultra with the vertical green line defect - Samsung refuses to exchange defective Galaxy S24 Ultra units as consumers lose pre-order discounts

Galaxy S24 Extremely with the vertical inexperienced line defect

To this point, the strains are showing handiest on some Galaxy S24 Extremely devices bought by means of U.S. carriers. Should you ordered your telephone unlocked from Samsung, odds are you will not have to fret about this.

By means of difficult that customers go back their faulty unit and buy a brand new telephone, the carriers are forcing their consumers to lose any pre-order cut price they gained which isn’t truthful to these with a faulty unit. And a few carriers price a $50 restocking charge on returns. In case your Galaxy S24 Extremely does have this defect and you compromise to go back the telephone and repurchase some other unit, be certain prematurely that you’re not paying for any restocking charges. Additionally, just remember to don’t seem to be dropping your pre-order reductions.

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